Tavvolo Acceptable Use Policy

Community Guidelines and Prohibited Activities

Last Updated: November 12, 2025

This Acceptable Use Policy ("AUP") defines prohibited activities and community standards for all users of the Tavvolo platform. This policy supplements and is incorporated into our Terms of Service. By using Tavvolo, you agree to comply with this AUP.

1. Core Community Principles

Tavvolo is built on trust, respect, and community. Our invite-only model creates a network of property owners and guests who share connections and mutual accountability. To maintain this trust, all users must:

Treat all community members with respect and courtesy
Provide honest, accurate, and complete information
Honor commitments and agreements
Communicate promptly and professionally
Respect property, privacy, and community rules
Use the platform for its intended purpose: facilitating trusted vacation rentals within communities

2. Prohibited Activities

2.1 Fraud and Misrepresentation

You may not:

Provide false, misleading, or inaccurate information
Impersonate another person or entity
Create fake accounts or profiles
List properties you don't own or have authority to rent
Misrepresent property conditions, amenities, or features
Use doctored or misleading photos
Provide false verification documents
Engage in any form of financial fraud or payment manipulation

2.2 Discrimination and Harassment

You may not:

Discriminate based on race, color, religion, sex, national origin, disability, familial status, sexual orientation, gender identity, age, or any other protected characteristic
Refuse bookings or access based on discriminatory reasons
Harass, threaten, intimidate, or bully other users
Engage in hate speech or discriminatory conduct
Make unwelcome sexual advances or comments
Retaliate against users who report violations or leave negative reviews

2.3 Illegal Activities

You may not use the Service for any illegal purpose, including:

Facilitating illegal activities at properties
Money laundering or financial crimes
Drug trafficking or illegal substance use
Prostitution or human trafficking
Hosting illegal gatherings or activities
Evading taxes or other legal obligations
Violating local laws, regulations, or ordinances

2.4 Security and System Integrity

You may not:

Access another user's account without permission
Attempt to bypass security measures or authentication
Introduce viruses, malware, or malicious code
Scrape, harvest, or collect user data without authorization
Use automated tools or bots to access the Service
Interfere with or disrupt the Service, servers, or networks
Reverse engineer, decompile, or attempt to extract source code
Probe, scan, or test system vulnerabilities

2.5 Spam and Unsolicited Communications

You may not:

Send spam, junk mail, or unsolicited marketing messages
Contact users for purposes unrelated to legitimate bookings
Share contact information to circumvent the platform
Solicit users to use competing services
Send bulk or automated messages

2.6 Property Misuse

As a Guest, you may not:

Exceed maximum occupancy limits
Host unauthorized parties or events
Disturb neighbors or violate community rules
Damage property or remove items
Smoke in non-smoking properties
Bring unauthorized pets
Use the property for commercial purposes without permission
Sublet or allow others to stay without Host approval

2.7 Payment Manipulation

You may not:

Request or provide payment outside the platform to avoid fees
Use stolen or unauthorized payment methods
Initiate fraudulent chargebacks or payment disputes
Manipulate pricing or fees to deceive users
Attempt to manipulate the subscription billing system

3. Content Standards

3.1 User-Generated Content

All content you submit (property listings, photos, reviews, messages, profile information) must:

Be accurate, honest, and not misleading
Be respectful and appropriate for all audiences
Not infringe on intellectual property rights
Not violate privacy rights or disclose personal information without consent
Comply with applicable laws and regulations

3.2 Prohibited Content

You may not post, upload, or transmit content that is:

Illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or invasive of privacy
Pornographic, sexually explicit, or otherwise inappropriate
Hateful, discriminatory, or promotes violence
False, misleading, or deceptive
Contains malware, viruses, or harmful code
Infringes on copyrights, trademarks, or other intellectual property
Violates anyone's right to privacy or publicity
Contains personal information of others without consent

3.3 Property Photos

Property photos must:

Accurately represent the current state of the property
Be your own photos or used with proper authorization
Be high quality, well-lit, and clearly show spaces
Not include people (except in common areas where unavoidable)
Not contain watermarks or branding (except your own)
Not be heavily edited or filtered to misrepresent conditions

3.4 Reviews and Ratings

Reviews must be:

Based on actual personal experience with the property or user
Honest, fair, and balanced
Relevant to the rental experience
Free of discriminatory or harassing content
Not written in exchange for incentives
Not fabricated or fraudulent

4. Community Safety

4.1 Property Safety Requirements

Hosts must ensure properties have:

Working smoke detectors on every floor
Carbon monoxide detectors if property has fuel-burning appliances
Fire extinguisher(s) easily accessible
Clear emergency exit routes
Working locks on all doors and windows
Safe electrical systems and outlets
No significant structural or safety hazards

4.2 Reporting Safety Concerns

Users must immediately report any safety hazards, violations, or concerns to Tavvolo. This includes property safety issues, threatening behavior, illegal activities, or violations of community standards. Reports can be made through the platform or by emailing safety@tavvolo.com.

4.3 Emergency Situations

In true emergencies involving immediate danger, property damage, or medical issues, users should contact local emergency services (911 in the U.S.) first, then notify Tavvolo. Hosts should provide guests with emergency contact information and procedures.

5. Privacy and Surveillance

5.1 Surveillance Devices

If a property has security cameras or recording devices:

Hosts MUST disclose their presence, location, and whether they record in the listing
Cameras are ONLY permitted in exterior areas and common spaces
Cameras are STRICTLY PROHIBITED in private spaces (bedrooms, bathrooms, changing areas)
Hidden cameras are ABSOLUTELY PROHIBITED
Hosts must comply with all applicable privacy and recording consent laws

5.2 Guest Privacy

Hosts must:

Respect guest privacy during their stay
Not enter the property during a stay without advance notice (except emergencies)
Not monitor or record guests' private activities
Secure and properly dispose of any guest information after checkout

6. Enforcement and Consequences

6.1 Violation Reporting

Users can report violations of this AUP through the platform or by emailing violations@tavvolo.com. All reports are reviewed, and reporter identities are kept confidential where possible.

6.2 Investigation Process

When we receive a report or identify a potential violation, we will investigate by reviewing relevant information, contacting involved parties, and requesting additional evidence as needed. During investigation, we may temporarily suspend accounts or hide content.

6.3 Enforcement Actions

Depending on the severity and frequency of violations, we may take actions including:

Warning or educational notice
Content removal or listing deactivation
Feature restrictions (e.g., limiting messaging or booking)
Temporary account suspension
Permanent account termination
Legal action or reporting to authorities (for illegal activities)

6.4 Repeat Violations

Repeat violations result in escalating consequences. Users with multiple violations are subject to permanent account termination. Severe violations (fraud, discrimination, illegal activity, safety violations) may result in immediate permanent termination without prior warnings.

6.5 Appeals

If you believe an enforcement action was taken in error, you may appeal by contacting appeals@tavvolo.com within 30 days. Include your account information, the action taken, and why you believe it was incorrect. We will review appeals and respond within a reasonable timeframe.

7. Legal Cooperation

We cooperate with law enforcement and may report illegal activities, including fraud, discrimination, threats, harassment, or other crimes. We may disclose user information when required by law or when we believe disclosure is necessary to protect rights, property, or safety.

8. Changes to This Policy

We may update this Acceptable Use Policy at any time. Material changes will be communicated through email or the Service. Continued use after changes constitutes acceptance of the updated policy.

9. Contact Information

To report violations, safety concerns, or ask questions about this policy:

General Violations: violations@tavvolo.com

Safety Concerns: safety@tavvolo.com

Discrimination Reports: discrimination@tavvolo.com

Appeals: appeals@tavvolo.com

General Support: support@tavvolo.com

Website: www.tavvolo.com

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Thank you for helping maintain a safe, respectful, and trustworthy community on Tavvolo.