Subscription and Property Listing Terms
Last Updated: November 12, 2025
This Host Agreement ("Agreement") is between you ("Host") and Tavvolo, Inc. ("Tavvolo," "we," "us," or "our") and governs your use of the Tavvolo platform to list and rent your property. This Agreement supplements and is incorporated into our Terms of Service. By creating a Host account and listing a property, you agree to this Agreement.
Hosts pay a flat monthly subscription fee of $39 ("Subscription Fee") to list unlimited properties on the Tavvolo platform. The Subscription Fee provides access to all platform features, including:
The Subscription Fee is billed monthly in advance on the day you first subscribe ("Billing Date"). Payment is processed automatically through your designated payment method via Stripe. You authorize us to charge your payment method each month until you cancel your subscription.
If a payment fails, we will attempt to process it again. If payment fails repeatedly, we may suspend your account until payment is received. You are responsible for maintaining valid payment information.
We may offer free trial periods at our discretion. Trial terms will be disclosed at signup. At the end of a trial period, your payment method will be charged the Subscription Fee unless you cancel before the trial ends.
Unlike traditional booking platforms, Tavvolo does not charge commissions or fees on individual bookings. You keep 100% of your rental income, minus only payment processing fees charged by Stripe (typically 2.9% + $0.30 per transaction).
You may cancel your subscription at any time through your account settings. Cancellation is effective at the end of your current billing period. You will continue to have access to the Service until the end of the paid period. No refunds are provided for partial months, except as required by law.
Upon cancellation, your property listings will be deactivated and you will no longer be able to accept new bookings. However, you remain responsible for honoring existing bookings and commitments made prior to cancellation.
We reserve the right to change the Subscription Fee with at least 30 days' advance notice. Notice will be provided via email or through the Service. Price changes will apply at your next billing cycle after the notice period. If you do not agree to a price change, you may cancel your subscription before it takes effect.
You represent and warrant that you: (a) own the property or have explicit written authority from the owner to list and rent it; (b) have authority to enter into rental agreements; (c) have obtained all necessary permissions, licenses, and approvals; and (d) are not prohibited from renting the property by any contractual obligations, HOA rules, or legal restrictions.
You must provide accurate, complete, and current information about your property, including:
Tavvolo does not collect, remit, or provide tax advice. We recommend consulting with a tax professional regarding your obligations.
You are strongly encouraged to maintain appropriate insurance coverage, including:
Tavvolo does not provide insurance for Hosts or properties. Standard homeowners or condo insurance may not cover short-term rental activities. We recommend contacting your insurance provider to ensure adequate coverage.
Once you accept a booking, you are obligated to honor it. You must:
Frequent cancellations harm guest trust and may result in account penalties, reduced visibility, or account termination.
You must communicate with guests in a timely, professional, and respectful manner. Respond to inquiries within 24 hours and provide clear check-in instructions, house rules, and emergency contact information.
All guest payments are processed through Stripe. By using Tavvolo as a Host, you agree to create a Stripe account and comply with Stripe's terms of service. Payment information is handled directly by Stripe, not by Tavvolo.
Stripe charges standard processing fees (typically 2.9% + $0.30 per transaction in the U.S.). These fees are deducted from guest payments before funds are transferred to you. Stripe fees may vary by country and payment method.
Funds from guest payments are typically released to your Stripe account 24 hours after the guest's scheduled check-in time. From there, Stripe transfers funds to your designated bank account according to your Stripe payout settings (typically 2-3 business days). First-time payouts may be held longer for verification purposes.
If a guest cancels according to your cancellation policy, you will receive the amount specified in that policy. If you cancel a booking, you must issue a full refund to the guest. Tavvolo may facilitate refunds but you are responsible for any financial obligations.
You may require security deposits from guests. If you claim damages, you must provide documentation (photos, receipts, estimates) within 48 hours of guest checkout. Disputed claims are resolved between you and the guest; Tavvolo may provide mediation tools but is not responsible for dispute resolution or payment.
You must establish a clear cancellation policy for your listing. Common policies include:
Your policy must be clearly stated in your listing and communicated to guests before booking.
In cases of extenuating circumstances (natural disasters, government travel restrictions, medical emergencies), exceptions may be made to standard cancellation policies. Tavvolo may facilitate resolution but final decisions rest with the Host.
Guests may leave reviews and ratings after their stay. Reviews are valuable feedback and help build trust in the community. You should respond to reviews professionally and use feedback to improve your listing and hospitality.
As a Host, you represent the Tavvolo community. You must treat guests, neighbors, and other community members with respect and professionalism. Harassment, discrimination, threats, or abusive behavior will not be tolerated.
You must comply with all applicable fair housing and anti-discrimination laws. You may not discriminate against guests or potential guests based on race, color, religion, sex, national origin, disability, familial status, sexual orientation, gender identity, or any other protected characteristic. Violation of non-discrimination policies may result in immediate account termination and legal consequences.
If your property has security cameras or other surveillance devices, you must:
We may suspend your Host account temporarily for investigation if we receive complaints about your property, conduct, or compliance with these terms. During suspension, your listings will be deactivated but you remain responsible for existing bookings.
We may terminate your Host account immediately, with or without notice, for:
Upon termination, your listings are immediately deactivated and you cannot accept new bookings. You remain responsible for honoring existing bookings and resolving any disputes. Tavvolo will process payouts for completed stays according to our payout schedule.
TAVVOLO IS A PLATFORM SERVICE ONLY. WE DO NOT OWN, CONTROL, OFFER, OR MANAGE ANY PROPERTIES. WE ARE NOT A PARTY TO RENTAL AGREEMENTS BETWEEN HOSTS AND GUESTS. WE ARE NOT RESPONSIBLE FOR THE CONDUCT OF HOSTS OR GUESTS, PROPERTY CONDITIONS, OR ANY DAMAGES, INJURIES, OR LOSSES ARISING FROM RENTAL TRANSACTIONS. YOUR USE OF THE SERVICE AS A HOST IS AT YOUR OWN RISK. SEE OUR TERMS OF SERVICE FOR COMPLETE LIABILITY DISCLAIMERS.
You agree to indemnify, defend, and hold harmless Tavvolo from any claims, liabilities, damages, losses, or expenses (including attorneys' fees) arising from: (a) your property listings and rental activities; (b) your violation of these terms; (c) your violation of applicable laws; (d) disputes with guests; (e) property damage or personal injuries; or (f) your breach of any representations or warranties.
We may modify this Agreement at any time. Material changes will be communicated via email or through the Service with at least 30 days' notice. Continued use of the Service as a Host after changes take effect constitutes acceptance. If you do not agree to changes, you may cancel your subscription.
Questions about this Host Agreement? Contact us:
Email: hosts@tavvolo.com
Support: support@tavvolo.com
Website: www.tavvolo.com
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By listing a property on Tavvolo, you acknowledge that you have read, understood, and agree to be bound by this Host Agreement.