Last Updated: November 12, 2025
Welcome to Tavvolo! These Terms of Service ("Terms") govern your access to and use of Tavvolo's community-specific vacation rental platform, including our website, mobile applications, and related services (collectively, the "Service"). By accessing or using Tavvolo, you agree to be bound by these Terms.
PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, INCLUDING MANDATORY ARBITRATION AND CLASS ACTION WAIVER PROVISIONS IN SECTION 15.
By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms with a new "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.
You must be at least 18 years old to create an account and use the Service. By creating an account, you represent and warrant that you are at least 18 years old.
To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
Tavvolo uses Stripe Identity and may require additional document verification for identity confirmation. You authorize us to collect, use, and disclose information as necessary to verify your identity. Failure to complete verification may result in account limitations or termination.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify Tavvolo of any unauthorized use of your account. Tavvolo will not be liable for any loss or damage arising from your failure to comply with this security obligation.
Tavvolo provides an invite-only platform that connects property owners ("Hosts") within specific condominium and townhome communities with guests invited by those Hosts or other community members. Tavvolo facilitates communications, bookings, and payments but is not a party to any rental agreement between Hosts and Guests.
Tavvolo acts solely as an intermediary platform. We do not own, control, offer, or manage any properties listed on the Service. We are not a property manager, real estate broker, insurer, or party to any rental agreement. Hosts are solely responsible for their properties and compliance with all applicable laws.
Access to properties on Tavvolo is by invitation only. Hosts invite guests they know or trust, and guests may be invited by other verified community members. This model creates a trust-based community but does not guarantee the conduct, identity, or suitability of any user.
As a Host, you represent and warrant that: (a) you own or have legal authority to rent the property listed; (b) your property complies with all applicable laws, regulations, and HOA rules; (c) you have all necessary licenses, permits, and insurance; and (d) your listing does not violate any contractual obligations or third-party rights.
You must provide accurate, complete, and current information about your property, including descriptions, photos, amenities, availability, and pricing. You must promptly update your listing if any information changes. Misleading or inaccurate listings may result in account suspension or termination.
Hosts are solely responsible for understanding and complying with all applicable laws, regulations, HOA rules, and insurance requirements that apply to short-term rentals in their jurisdiction. This includes but is not limited to: zoning laws, tax obligations, safety requirements, building codes, and community association rules.
Hosts are responsible for determining and fulfilling all tax obligations related to rental income, including income taxes, occupancy taxes, sales taxes, and any other applicable taxes. Tavvolo does not collect or remit taxes on behalf of Hosts unless required by law.
Hosts are strongly encouraged to maintain appropriate insurance coverage, including liability insurance and property insurance that covers short-term rental activities. Tavvolo does not provide insurance coverage for Hosts or their properties.
Guests agree to pay all amounts due for reservations, including the rental rate, cleaning fees, and any applicable taxes or other charges. By making a booking, you authorize Tavvolo to charge your designated payment method.
Guests agree to: (a) use the property only for residential lodging purposes; (b) comply with the property's house rules, HOA regulations, and community guidelines; (c) not exceed the maximum occupancy; (d) not host events or parties without Host permission; (e) leave the property in substantially the same condition as received; and (f) respect neighbors and maintain reasonable noise levels.
Guests are responsible for any damage to the property or its contents caused during their stay. You agree to report any damages immediately and accept financial responsibility for repair or replacement costs. Hosts may charge your payment method for documented damages.
Hosts pay a flat monthly subscription fee of $39 to access the Service. This fee is billed monthly and provides unlimited booking capabilities without per-booking commissions. Subscription fees are non-refundable except as required by law.
Guests are not charged platform fees by Tavvolo. Guests pay the rental rate, cleaning fees, and any other charges set by the Host, plus applicable taxes. All payment processing is handled through Stripe.
All payments are processed through Stripe. By using the Service, you agree to Stripe's Terms of Service and acknowledge that Tavvolo is not responsible for any issues related to payment processing. Payment information is handled directly by Stripe and not stored on Tavvolo's servers.
Hosts may cancel their subscription at any time through their account settings. Cancellation is effective at the end of the current billing period. No refunds are provided for partial subscription periods.
Guest cancellations and refund policies are set by individual Hosts. Tavvolo is not responsible for refund disputes between Hosts and Guests, though we may provide tools to facilitate resolution.
Hosts establish their own cancellation policies for bookings. These policies must be clearly stated in the property listing. Common policy types include flexible, moderate, and strict cancellation terms.
Hosts should not cancel confirmed bookings except in extenuating circumstances. Frequent cancellations may result in account penalties, reduced visibility, or account termination. If a Host cancels, the Guest is entitled to a full refund.
Guest cancellations are subject to the Host's stated cancellation policy. Refund amounts depend on the timing of cancellation and the applicable policy. Tavvolo facilitates these transactions but does not determine refund eligibility.
The Service and all content, features, and functionality (including but not limited to software, text, displays, images, and design) are owned by Tavvolo and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
You retain ownership of content you submit to the Service ("User Content"), including property descriptions, photos, and reviews. By submitting User Content, you grant Tavvolo a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with the Service.
If you provide feedback, suggestions, or ideas about the Service, you grant Tavvolo the right to use and incorporate such feedback without compensation or attribution.
Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our collection, use, and disclosure of your information as described in the Privacy Policy.
We take data security seriously and implement reasonable measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security of your data.
The Service integrates with third-party services, including Stripe for payment processing and Stripe Identity for verification. Your use of these third-party services is subject to their respective terms and privacy policies. Tavvolo is not responsible for the actions or policies of third-party service providers.
The Service may contain links to third-party websites or resources. Tavvolo is not responsible for the availability, accuracy, or content of such external sites and does not endorse or make any representations about them.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TAVVOLO DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
While we use Stripe Identity for verification, we do not conduct comprehensive background checks on users. We make no representations about the conduct, identity, intentions, suitability, or trustworthiness of any user. You interact with other users at your own risk.
Tavvolo is not responsible for the conduct of any user, the condition or quality of any property, or any dispute between users. We are not liable for any property damage, personal injury, theft, fraud, or any other harm that may occur in connection with using the Service.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TAVVOLO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO TAVVOLO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.
You agree to indemnify, defend, and hold harmless Tavvolo, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; (d) your violation of any rights of another; (e) your violation of any applicable laws; or (f) any property damage, personal injury, or other harm resulting from rental transactions facilitated through the Service.
You may terminate your account at any time by accessing your account settings or contacting us. Upon termination, you remain liable for all outstanding obligations, including pending bookings and payments.
We may suspend or terminate your account at any time, with or without cause or notice, including for violation of these Terms, fraudulent activity, or conduct that we believe is harmful to other users or our business interests. Termination does not relieve you of obligations incurred prior to termination.
Upon termination, your right to use the Service immediately ceases. Sections of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, limitations of liability, and dispute resolution provisions.
Before filing a claim, you agree to contact us and attempt to resolve the dispute informally by sending a written notice describing the dispute to: support@tavvolo.com. We will attempt to resolve the dispute informally within 60 days.
IF INFORMAL RESOLUTION FAILS, YOU AND TAVVOLO AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) UNDER ITS CONSUMER ARBITRATION RULES. THE ARBITRATION SHALL BE CONDUCTED IN THE COUNTY WHERE YOU RESIDE OR IN ANOTHER MUTUALLY AGREED LOCATION.
The arbitrator, not any federal, state, or local court or agency, shall have exclusive authority to resolve all disputes, including the scope, enforceability, or validity of this arbitration agreement. The arbitrator shall have the authority to grant any remedy that would be available in court.
YOU AND TAVVOLO AGREE THAT DISPUTES SHALL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. NEITHER YOU NOR TAVVOLO MAY BRING A CLAIM AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
Notwithstanding the arbitration agreement, either party may bring a claim in small claims court if it qualifies for such court's jurisdiction.
You may opt out of the arbitration agreement by sending written notice within 30 days of first accepting these Terms to: support@tavvolo.com. The notice must include your name, address, and a clear statement that you wish to opt out of arbitration.
These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions. Any disputes not subject to arbitration shall be brought exclusively in the state or federal courts located in Denver, Colorado, and you consent to the personal jurisdiction of such courts.
These Terms, together with our Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and Tavvolo regarding the Service and supersede all prior agreements and understandings.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Tavvolo.
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section is void.
Tavvolo shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, labor disputes, or governmental actions.
We may provide notices to you via email to the address associated with your account, through the Service interface, or by posting to our website. You agree that electronic notices satisfy any legal requirement that notices be in writing.
These Terms do not create any agency, partnership, joint venture, employment, or franchisee relationship between you and Tavvolo. Hosts are independent contractors and not employees or agents of Tavvolo.
Tavvolo is committed to promoting equal housing opportunities and prohibits discrimination in housing rentals. Hosts must comply with the Fair Housing Act and all applicable federal, state, and local anti-discrimination laws. You may not discriminate against potential Guests based on race, color, religion, sex, national origin, disability, familial status, sexual orientation, gender identity, or any other protected characteristic.
Tavvolo is committed to making our Service accessible to all users. If you encounter accessibility barriers or have suggestions for improvement, please contact us at accessibility@tavvolo.com.
If you have questions about these Terms, please contact us:
Email: support@tavvolo.com
Website: www.tavvolo.com
Address: Tavvolo, Inc., [Address to be determined]
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By using Tavvolo, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.